At Eboho, we pride ourselves on offering a selection of innovative, high-quality products designed to enhance the everyday lives of our customers. We strive to be much more than just an online store; we consider ourselves a trusted partner for every customer, offering an unrivaled shopping experience.

We distinguish ourselves as a responsible and committed company, always fulfilling our promises and ensuring that each order arrives quickly and efficiently. We know that our customers' time is valuable, so our focus is on providing a fast shipping service and a simple and efficient purchasing process.

Additionally, our customer service team is dedicated to providing exceptional support, ready to resolve any questions or concerns. We believe that good service doesn't end with the sale, and that's why we make sure our customers are completely satisfied, both with our products and the service they receive.

At Eboho, efficiency and commitment to excellence drive us to improve every day, offering quality solutions at competitive prices, always seeking to exceed the expectations of those who trust us. Our mission is to provide not only innovative products, but also a shopping experience that is easy, reliable and pleasant.

Welcome to Eboho. By using our website and making purchases in our online store, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

Section 1. Generalities

By accessing our website, you agree to be bound by these Terms of Service and any applicable laws. If you do not agree to these terms, you should not use our services.

We reserve the right to modify these terms at any time, so it is your responsibility to review them periodically. Your continued use of our site following the posting of any changes constitutes your acceptance of the modified terms.

Section 2. Eligibility for Use

By using our website, you represent that:

• You are at least 18 years of age or accessing under the supervision of a responsible adult.
• The information you provide when registering or making a purchase is accurate and complete.

Section 3. Purchasing Process

• Prices : All prices on our website are in [Currency] and include applicable taxes, unless otherwise stated. We reserve the right to change prices at any time without notice.
• Availability : Products are subject to availability. We reserve the right to limit quantities of any product or refuse an order for any reason.
• Payments : We accept a variety of payment methods, including [payment method details]. Payment is due in full at checkout, and we reserve the right to cancel any order for payment-related issues.

Section 4. Shipping and Delivery

We offer domestic/international shipping and strive to ensure that your order is delivered within the stipulated timeframes. However, we are not responsible for delays caused by factors beyond our control, such as problems with transportation or customs.

• Shipping Costs : In some cases, we offer free shipping. If shipping fees apply, they will be visible at checkout.
• Deliveries : The estimated delivery time depends on your location and will be specified at the time of confirming the order.

Section 5. Returns and Refunds

At Eboho, we want you to be satisfied with your purchase. If you are not satisfied with the product you received, we offer a return and refund process, subject to the following conditions:

• The product must be in its original condition, unused, and with all packaging and labels intact.
• Returns must be requested within [number of days] days from the date of receipt of the product.
• Refunds will be processed once we have received and evaluated the returned product.
• Return shipping costs, if applicable, will be the responsibility of the customer, unless the product is defective or incorrect.

Section 6. Limitation of Liability

We will not be liable for any indirect, incidental, special or consequential damages arising out of the use of, or inability to use, our website or products purchased from it. Our maximum liability under any circumstances shall be limited to the amount paid for the product in question.

Section 7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is ©2024, eboho Powered by Shopify
or our licensors and are protected by applicable intellectual property laws. Unauthorized use of any materials without our prior written consent is prohibited.

Section 8. Prohibitions

You agree not to use our services to:

• Illegal purposes.
• Violate any law, rule or regulation.
• Sending false or misleading information.
• Carry out any activity that may interfere with the proper functioning of the website or cause damage to third parties.

Section 9. Account Cancellation

We reserve the right to terminate your account or restrict your access to our site if we determine, in our sole discretion, that you have violated these Terms of Service or any applicable law.

Section 10. Applicable Law

These Terms of Service are governed by the laws of the United Mexican States, without regard to its conflict of laws provisions. Any dispute relating to the use of our website or services will be resolved exclusively in the courts of Mexico City.

Section 11. Contact

If you have any questions about these Terms of Service, you can contact us at info@ebohoshop.com

At Eboho, our top priority is that you are completely satisfied with your purchase. If for any reason you are not satisfied with the product you received, we offer a simple and transparent return process. Below we detail the terms and conditions of our return policies.

Section 1. Return Conditions

To be eligible for a return, the product must meet the following requirements:

• It must be in its original condition , without signs of use, and in its original packaging .
• The labels, accessories and manuals that accompanied the product upon delivery must be intact.
• The return request must be made within the warranty days established on the product after the date of receipt of the product.

Section 2. Products Not Eligible for Return

Some products cannot be returned, including:

• Products on sale or clearance (unless they arrive defective).
• Customized or made-to-measure products.
• Intimate items, such as underwear or personal hygiene products, for health and safety reasons.

Section 3. Return Process

If you wish to return a product, please follow these steps:

1. Please contact our customer service team at info@ebohoshop.com with your order number and details of the product you wish to return.
2. Once your return request is approved, we will provide you with instructions for shipping the product to our facilities.
3. The customer will be responsible for covering the return shipping costs , unless the product is defective or incorrect. We recommend using a shipping service with tracking, as we are not responsible for products lost during the return process.

Section 4. Defective or Incorrect Products

If you received a damaged, defective or incorrect product, please contact our customer service team within the warranty days stated on the product after receiving the order. In these cases, we will cover the shipping costs and replace the product at no additional cost, or offer a full refund, depending on your preference.

Section 5. Refunds

Once we receive and verify the status of the returned product, we will notify you whether the return has been approved or rejected. If approved, the refund will be processed through the same payment method used at the time of purchase. Refunds may take 3 to 5 business days to appear in your account, depending on your financial institution's policies.

Section 6. Changes

We do not offer direct product exchanges. If you wish to exchange a product for another, you must first return the original item and place a new order.

Section 7. Exceptions

We reserve the right to refuse returns that do not meet the above criteria, or in cases where fraud or abuse of the returns process is suspected.

Section 8. Contact

If you have any questions or concerns about our returns policy or would like to initiate a request, please contact us at:

info@ebohoshop.com

At Eboho, your privacy is of the utmost importance to us. We are committed to protecting and respecting our customers' personal information. This privacy policy describes how we collect, use, and protect your personal data when you visit or make a purchase from our website.

Section 1. Information We Collect

We collect information necessary to process your orders and improve your shopping experience. This includes:

• Personal data : name, address, telephone number, email.
• Payment information : credit/debit card details or other payment methods.
• Browsing data : IP address, browser type, access times and referring URL.

Section 2. How We Use Your Information

The information we collect is used to:

• Process your orders and manage deliveries.
• Communicate with you about your orders or queries.
• Provide updates about promotions, new products or services, with your consent.
• Improve our services and user experience on our website.
• Comply with our legal obligations.

Section 3. Sharing Your Information

We undertake not to sell, distribute or rent your personal information to third parties, except in the following cases:

• Service providers who assist us in payment processing, delivery and management of our website.
• In compliance with law, if we are required to disclose information to respond to legal processes or government requests.

Section 4. Information Security

We implement physical, electronic and administrative security measures to protect your personal information. Although we do our best to protect your data, no information transmitted over the Internet can be guaranteed to be completely secure.

Section 5. Your Rights

You have the right to:

• Access, correct or request deletion of your personal information.
• Withdraw your consent to the processing of your data at any time.
• Opt out of receiving promotional communications by using the links provided in our emails.

Section 6. Cookies

We use cookies and similar technologies to improve your experience on our site. Cookies allow us to personalize content and remember your browsing preferences. You can adjust your cookie preferences through your browser settings.

Section 7. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, and we will notify you if the adjustments are significant.

Section 8. Contact

If you have any questions or concerns about our privacy policy or the treatment of your information, you can contact us at:

info@ebohoshop.com